Returns & Substitutions Policy

Changes To Your Pre-Order:

We understand that every so often plans change and thus your order needs to change. We're happy to help! You can request changes to your pre-order by Monday at 12pm. The growers typically harvest your orders on Mondays and this deadline allows us to notify the grower before they begin. If you find you need additional bunches after the 12pm cutoff, we're happy to see if our growers can accommodate your request, but cannot make guarantees. In the event that a grower cannot fulfill your pre-order, we will make appropriate substitutions. If we need to substitute a similar, but different variety, we will let you know promptly. If you decline our substitutions, you will not be responsible for those original charges.

Returns:

Sometimes stems snap in transit or don’t hydrate despite conditioning. We want to make sure you're getting the top quality that local flowers boast. If a bunch is unsatisfactory in quality we need to be notified within 24 hours of receiving your blooms and it must be accompanied by a photo. Full refunds will be given if the entire bunch is not useable. Otherwise a partial refund will be given depending on the number of useable stems.

Delivery Policy:

Your orders will arrive on Wednesday between the hours of 10-7pm or at the selected time if we've coordinated a special delivery time for your order. For our wholesale orders, we try to minimize waste and pack our flowers in a way where they support themselves safely. Flowers that are extra fragile will be carefully wrapped. By pre-ordering, you are committing to your purchase, and we cannot offer returns on pre-ordered product based on size, color, or any other aesthetic quality. We are diligent about accurate descriptions and photos, and encourage you to work with the Market Manager to ensure your order matches your desired color palette. If there is an issue with the performance of the flowers in your order, please refer to our return policy above.

Large orders that are changed from pick-up to delivery after the pre-order period closes, or large orders that are placed after the pre-ordering window closes (and can be fulfilled) will be subject to an additional delivery or handling fee on a case by case basis.

If these fees are applicable to your order, the Market Manager will be in touch and communicate those fees to you.

Delivery Fees:

Our delivery fees are based on distance between our main location in Bristol, Virginia and delivery address. Please email Market Manager if you need us to verify your delivery address. Delivery fees are subject to change and, if so, buyers will be notified at least 30 days prior to changes taking effect. You can view our delivery zone map here.